From the beginning, Future Healthcare has placed the satisfaction of its customers at the centre of its business model, through excellent service that ensures the best conditions of health, life and well-being. The tools that are configured on its digital platform, strengthened by the investment in telemedicine, allow more effective management of the relationship with the customer.
Future Healthcare has been investing in its digital infrastructure, more specifically in business intelligence tools and big data analytics, with a view to bringing greater innovation and efficiency to methods of follow-up for their customers, increasing the satisfaction that they feel with the services for which they signed up and, naturally, maximising their health and quality of life.
This profound awareness regarding the needs and expectations of their customers, brought about by the ability to collect, analyse and handle data, along with the multidisciplinary clinical skills of Future Healthcare’s medical team, promotes the development of personalised services to meet the needs of the clinical situation and the very risk profile of each customer, adding to the value that he obtains from his consumer experience.